Hosting

Hosting - UK based, risk free and reliable

What is hosting & why do I need it?

Hosting is the service which allows your website and/or email to be accessible on the internet. For your website to be seen by other people you need a domain name pointing to a form of hosting. The same goes for email.   It’s essentially a piece of space on the web which is available 24/7.

We always provide both website and email hosting, but if you have your own email already, you can still use that - we then just handle the web bit.

Why should I host my website with Silver Innovation?

  • Managed – We set everything up and look after it so you don’t need to worry.   We have complete control, there’s no buck-passing and our platform is proactively monitored 24/7
  • Reliability – We use a clustered environment to avoid a single point of failure and maximum uptime. We offer a 99% uptime SLA
  • Scalability – Unlike some hosts, our hosting will automatically scale up or down depending on your needs using load balancing technology
  • Performance – Our hosting is UK-based and runs in a tier-3 data centre
  • Peace of mind – Multiple daily backups of your files & data so you’re protected from disaster

SENTRY - Remote website monitoring system
All sites hosted on our platform also benefit from our remote website monitoring using our SENTRY system. This is a custom system we have developed for our hosting clients which allows us to proactively check and monitor your website to ensure optimum performance, and immediately alert us to any unusual activity for investigation. Using SENTRY, we can deliver an unrivaled level of support and administer lightning fast maintenance in response to any environmental variation.

What does hosting cost?

  • From just £12.50 per month (payable 1 year in advance).   Some really large and busy websites may cost a bit more - please contact us if you think your website or application has special requirements.
  • We don’t limit or charge for disk space, bandwidth, additional mailboxes and such like unlike other providers
  • If we are providing your hosting, domain, email or other similar services, we will keep it running and look after it for you until you tell us otherwise.  All services will be auto-renewed by us each year to ensure hassle-free continuity.  Should you wish to discontinue any service, please contact us a minimum of 30 days prior to your renewal.  Some services such as domains/SSL certificates/hosting are purchased on your behalf and have a 1 year license, as such, these are charged for in advance and cannot be partially refunded should these be cancelled.

Technical details on our hosting for hardcore geeks

  • Dual Quad-Core Intel 'i7' Processors
  • 64GB RAM
  • SAS Raid 5/10 Hard Disks
  • PHP 5.4
  • MySQL 5.4
  • Unlimited disk space
  • IMAP/POP mailboxes with access to webmail

Frequently asked questions about hosting

  • How quickly can my website and/or email set up?
    We can get you online and visible on the web within minutes, seriously!
  • I need something unusual, is this possible and will I get charged?
    Almost always we will accommodate any request as part of your hosting
  • Will you help me set up my email on my phone and/or computer?
    Yes, we will happily send you instructions and talk you through getting set up
  • Can I use my own hosting instead?
    Honestly, we advise that you don’t. Providers like 1&1 Internet, GoDaddy are difficult and confusing to work with. They are not UK-based and their support can be painful

SLA

We deliver a 99.9% uptime guarantee – excluding planned or emergency maintenance or conditions beyond our reasonable control. In the event of us failing to deliver this guarantee within any given month, a refund of that month will be given. It is reassuring to note that we have never needed to do this.

Our hosting is monitored 24/7 and all faults are logged automatically and investigated. Usually any blips are resolved within seconds or minutes but we are always on hand should want to give us a call.