Application Development - Case Study - Boiler Cover and Service Management

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Overview

Our client required an application where their helpdesk could review servicing and boiler cover information for their customers.

Replacing a old Access database, the solution needed to integrate with their website, allowing their clients to review, renew and sign up for cover as well.

Years of existing data would also need to be migrated, and security would be paramount.

Requirements

  • Allow all users access to client information, adapted to their security
  • Ability for customers to sign up, pay and renew their cover online
  • Track renewal dates and service information
  • Integrate with providers, including Direct Debit
  • Management reporting of key data

Our Solution

Features

As part of an all new website, our solution enhanced the experience for both customers of Status Heating and the key staff working with them

Bulk workflow operations

Hundreds of customers are sent renewals, reminders and notices with a single touch of a button providing huge time savings

Direct Debit integration

Integration with GoCardless introduced monthly Direct Debit payments for customers with management directly from the application

Management level reporting

Tailored reports help management track key milestones for their clients and detailed overview of their service provision

Client portal

Integration with their website provides clients the ability to review their service, including communications

Core Application Framework

Our solutions share a core framework developed in house that has been deployed with all our applications. This core framework provides a proven, secure scaffold which bespoke applications are constructed upon.

As well as being attractive, our application design is 100% responsive so it works on any desktop, mobile or tablet without any software to install.

The interface adapts to suit its platform, so you get the same experience regardless of how its viewed, and updates to any part of the application are instantly accessible on all devices.

Unlike off-the-shelf solutions there are no subscription charges or costs per user - once the development is complete the number of users in the system is unlimited.

This allows your solution to scale with your business, and with tiered, enterprise level security, the solution can tailor access and permissions to your exact requirements.

Deployed on our cloud hosting platform, our solutions aren't restricted to use within your office. Allowing remote users, home workers or just users on the move to continue working regardless of location.

Its online location also allows integration with external services, such as workflows attached to online stores or allowing management of public facing services in real time.

Each user type has their own customised dashboard with graphs, lists, reminders and alerts

Data is visualised, patterns analysed and performance realised using interactive pie/bar charts

Application Screenshots

  • Dashboard

    Management dashboard provides an overview of the status of each client, forecasted income and breakdown of service
  • Customer Actions

    System aids helpdesk users in performing actions against customers based on their status
  • Front end sign up

    Website sign up form integrated directly with customer service application, including taking payment

Client Feedback

Silver Innovation has not only reduced the workload for our team, but added a new tier of provision for our clients. The result is a great expansion to our service which will help us to expand with ease.

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